1.001 Vision and Values

The Arlington Heights Memorial Library strives to add value in our customers’ lives by:
  • partnering with them to develop skills they need to succeed in all stages of their lives;
  • helping local businesses and community agencies thrive;
  • creating occasions for cultural experiences and discovery; and
  • offering opportunities in Arlington Heights for gathering, learning, contemplating, creating, and finding inspiration.


We believe in:

  • Unparalleled Customer Service: our best-in-class staff strives for continuous improvement by identifying and providing the services our residents and businesses need most.
  • Free and Equal Access: all individuals have the right to choose for themselves what to read, hear, or view.
  • Fiscal Responsibility: all decisions are weighed against the value added to the lives of our customers.
  • A Focus on Arlington Heights: we are a part of the fabric of our community; all services are tailored to the unique needs of our residents and businesses